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Tennant
#1 Posted : Tuesday, August 21, 2007 11:41:26 AM(UTC)
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Posts: 17
Location: UK
I'm having problems installing the.Net 2 version of Cassini. I've tried both the version that is embedded in an application (Webguide from http://asciiexpress.com) and also by downloading the UtilDecCassiniWebServer2.exe file from this site. Both fail in the same way (installing as an administrator):

It downloads two files ok (or appears to, although this does happen very quickly), It then gets to "Installing UtilDev Cassini Web Server for ASP .NET 2.0". However no progress bar appears and a few seconds later the message saying it had installed successfully. However the only files in the Program Files>UtilDev>Cassini Web Server Explorer is a bin folder with some .tmp files and in the the Program Files>UtilDev>Cassini Web Server fr ASP .NET 2.0 folder some more .tmp files.

There is no mention of Cassini in the add/remove programs list and there are no mentions of Cassini in the registry. The Application event log has the following two error entries:


+ System

- Provider

[ Name] MsiInstaller

- EventID 11001

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-08-21T20:31:55.000Z

EventRecordID 6154

Channel Application

Computer Vaio-xl301

- Security

[ UserID] S-1-5-21-243213540-1664662484-1853802109-1005


- EventData

Product: UltiDev Cassini Web Server Explorer -- Error 1001.
(NULL)
(NULL)
(NULL)
(NULL)


7B34303234374141432D414230442D343439432D383832462D3930343031433333353145387D



Binary data:


In Words

0000: 3230347B 41413734 42412D43 342D4430
0008: 2D433934 46323838 3430392D 33433130
0010: 45313533 7D38


In Bytes

0000: 7B 34 30 32 34 37 41 41 {40247AA
0008: 43 2D 41 42 30 44 2D 34 C-AB0D-4
0010: 34 39 43 2D 38 38 32 46 49C-882F
0018: 2D 39 30 34 30 31 43 33 -90401C3
0020: 33 35 31 45 38 7D 351E8}







and:

+ System

- Provider

[ Name] MsiInstaller

- EventID 11001

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-08-21T20:31:56.000Z

EventRecordID 6160

Channel Application

Computer Vaio-xl301

- Security

[ UserID] S-1-5-21-243213540-1664662484-1853802109-1005


- EventData

Product: UltiDev Cassini Web Server for ASP.NET 2.0 -- Error 1001.
(NULL)
(NULL)
(NULL)
(NULL)


7B46364338444145442D384343372D343346442D394441342D3146363239423837334131377D



Binary data:


In Words

0000: 4336467B 45414438 43382D44 342D3743
0008: 2D444633 34414439 3646312D 38423932
0010: 31413337 7D37


In Bytes

0000: 7B 46 36 43 38 44 41 45 {F6C8DAE
0008: 44 2D 38 43 43 37 2D 34 D-8CC7-4
0010: 33 46 44 2D 39 44 41 34 3FD-9DA4
0018: 2D 31 46 36 32 39 42 38 -1F629B8
0020: 37 33 41 31 37 7D 73A17}




Please help as I desperately need to get this application running.

Thanks

Tennant
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Ultidev Team
#2 Posted : Tuesday, August 21, 2007 12:08:13 PM(UTC)
Ultidev Team

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Hi there!

Thank you for doing all the steps to simplify troubleshooting of this issue, but event log info is still somewhat inconclusive to pinpoint the issue.

Could you please try a couple of fixes that take care of problems that manifest in similar ways?

1. Please open up regedit.exe and navigate to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UltiDev Cassini Web Server for ASP.NET 2.0" key. Please remove "UltiDev Cassini Web Server for ASP.NET 2.0" key, reboot your machine and try to install Cassini once again.

2. Please ensure Windows Scripting Host (WSH) component wasn't uninstalled/unregistered by accident. To do that please download and install WSH, and then again try installing our product.

Please let us know if this has helped.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
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Tennant
#3 Posted : Wednesday, August 22, 2007 9:51:36 AM(UTC)
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Location: UK
Ultidev Team wrote:
1. Please open up regedit.exe and navigate to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UltiDev Cassini Web Server for ASP.NET 2.0" key. Please remove "UltiDev Cassini Web Server for ASP.NET 2.0" key, reboot your machine and try to install Cassini once again.

As I mentioned in my original post, there are no registry entries at all that mention 'cassini' and therefore thos key does not exist in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\

Ultidev Team wrote:
2. Please ensure Windows Scripting Host (WSH) component wasn't uninstalled/unregistered by accident. To do that please download and install WSH, and then again try installing our product.

This appears to be for Windows XP, not Windows Vista. Even so I have tried to install it, but it will not install on Vista.

Tennant
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Tennant
#4 Posted : Wednesday, August 22, 2007 10:10:36 AM(UTC)
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Posts: 17
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Tennant wrote:

This appears to be for Windows XP, not Windows Vista. Even so I have tried to install it, but it will not install on Vista.


Note that if I run wscript.exe from the command shell I get the "Windows Script Host Settings" dialog, so I presume that WSH is installed ok.

Tennant
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Ultidev Team
#5 Posted : Wednesday, August 22, 2007 10:23:52 AM(UTC)
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You are most certainly right - may be you could run Regedit and check whether the default value of HKEY_CLASSES_ROOT\WScript.Shell\CLSID points to a valid key in the HKEY_CLASSES_ROOT\CLSID. Assuming that is all correct, please try doing this:
- Download MSI installers for UltiDev Cassini runtime components, Cassini Explorer and Cassini Server for ASP.NET 2.0.
- Run these MSI files using MSIEXEC like this:
Code:
msiexec /i <msi file path> /log <log file path>

- Please take a look at generated logs and see if you can find something obviously wrong. MSI logs tend to be hard to read, so if you don't see anything glaring, please Contact us via email so we could respond and provide you with email address whether to send the log files at attachments so we could analyze them.

Best regards,
UltiDev Team.

Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
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Tennant
#6 Posted : Thursday, August 23, 2007 11:25:50 AM(UTC)
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Ultidev Team wrote:

Code:
msiexec /i <msi file path> /log <log file path>




Hmmm...thery are both generatng the error "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."?

Tennant
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Ultidev Team
#7 Posted : Thursday, August 23, 2007 11:35:24 AM(UTC)
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Hmm, we have never seen that before. Would you like us to send you files by email in case MSIs got corrupted somehow? If so, please send us your address by email and we will send you files as ZIP attachment.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
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Tennant
#8 Posted : Thursday, August 23, 2007 1:24:10 PM(UTC)
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Ah that appears to be me being stupid, I was using the wrong drive letter in the path to the msi files! Have now run them both, they both fail to install and I have both the log files which contain a number of errors. Many of the errors seem to relate to the size of dialog boxes, which I assume are irrelevant. The errors that seem to cause the problem are:

CassiniExplorerSetup.msi
InstallFiles: File: cancel.gif, Directory: C:\Program Files\UltiDev\Cassini Web Server Explorer\images\buttons\, Size: 1816
Action 23:09:44: _BE7FBFBF_CAC5_4FBB_BD6A_7626CA947697.install.
DEBUG: Error 2869: The dialog ErrorDialog has the error style bit set, but is not an error dialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869. The arguments are: ErrorDialog, ,
MSI (c) (30:44) [23:09:51:753]: Product: UltiDev Cassini Web Server Explorer -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869. The arguments are: ErrorDialog, ,

Error 1001.
MSI (s) (08!34) [23:09:51:753]:
DEBUG: Error 2769: Custom Action _BE7FBFBF_CAC5_4FBB_BD6A_7626CA947697.install did not close 1 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: _BE7FBFBF_CAC5_4FBB_BD6A_7626CA947697.install, 1,
Action ended 23:09:51: InstallFinalize. Return value 3.
Action 23:09:51: Rollback. Rolling back action:
Rollback: _BE7FBFBF_CAC5_4FBB_BD6A_7626CA947697.install
Rollback: Copying new files



CassiniServer2Setup.msi
InstallFiles: File: UltiDevCassiniHttpRequestProcessor2.0.dll, Directory: , Size: 45056
Action 23:10:36: _3F653933_189B_45CE_A3D0_F97A10E8059B.commit.
Action 23:10:36: _6A7BD57B_8809_40C2_931D_6B0F5DAC5B41.rollback.
Action 23:10:36: _5F054A99_D146_4531_90FF_3EFB6E510454.install.
DEBUG: Error 2869: The dialog ErrorDialog has the error style bit set, but is not an error dialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869. The arguments are: ErrorDialog, ,
MSI (c) (44:E8) [23:11:38:823]: Product: UltiDev Cassini Web Server for ASP.NET 2.0 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869. The arguments are: ErrorDialog, ,

Error 1001.
MSI (s) (08!50) [23:11:38:823]:
DEBUG: Error 2769: Custom Action _5F054A99_D146_4531_90FF_3EFB6E510454.install did not close 1 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: _5F054A99_D146_4531_90FF_3EFB6E510454.install, 1,
Action ended 23:11:38: InstallFinalize. Return value 3.
Action 23:11:38: Rollback. Rolling back action:
Rollback: _5F054A99_D146_4531_90FF_3EFB6E510454.install
Rollback: _6A7BD57B_8809_40C2_931D_6B0F5DAC5B41.rollback
Rollback: _3F653933_189B_45CE_A3D0_F97A10E8059B.commit
Rollback: Copying new files



I can email the full log files if that helps?

Tennant
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Ultidev Team
#9 Posted : Thursday, August 23, 2007 3:19:11 PM(UTC)
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Tennant,

One more thing to try before emailing us the files (we apologize - we should have told this earlier) is since it is Vista, if you have User Account Control (UAC) on, please make a .BAT file with those two MSIEXEC commands and right-click the BAT file and select "Run As Administrator". You don't need to do that when you run our installer, because it eventually runs Setup.exe, and all Setup.exes get elevated to administrator context. When you run MSIEXEC.EXE, you need to put it in administrator mode manually, via BAT file, or you risk seeing installation errors that have nothing to do with problems experienced during normal installation of the product.

We apologize it is so complicated, but we have never saw this problem before and we are doing our best to help you troubleshoot it.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
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Tennant
#10 Posted : Thursday, August 23, 2007 11:36:05 PM(UTC)
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Joined: 8/21/2007(UTC)
Posts: 17
Location: UK
Ultidev Team wrote:
One more thing to try before emailing us the files (we apologize - we should have told this earlier) is since it is Vista, if you have User Account Control (UAC) on, please make a .BAT file with those two MSIEXEC commands and right-click the BAT file and select "Run As Administrator". You don't need to do that when you run our installer, because it eventually runs Setup.exe, and all Setup.exes get elevated to administrator context. When you run MSIEXEC.EXE, you need to put it in administrator mode manually, via BAT file, or you risk seeing installation errors that have nothing to do with problems experienced during normal installation of the product.

Same result I'm afraid. I was already running cmd.exe as Administrator when I manually executed the files. Shall I send you the log files?

Ultidev Team wrote:
We apologize it is so complicated, but we have never saw this problem before and we are doing our best to help you troubleshoot it.

No problem...just need to get it resolved!

Tennant
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Tennant
#11 Posted : Friday, August 24, 2007 10:24:15 AM(UTC)
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The suggestion of turning off DEP using:

bcdedit.exe /set {current} nx AlwaysOff

had no effect I'm afraid...install still fails. Have set it back to its previous state of 'OptIn'.

Tennant
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Ultidev Team
#12 Posted : Friday, August 24, 2007 11:42:51 AM(UTC)
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Tennant,

We are sorry to admit we can't figure out using all the logs what makes installation fail. Not closing MSIHANDLE error has never happened before and we were unable to find what causes it. We will inform you if we get some new new clues.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
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Tennant
#13 Posted : Tuesday, August 28, 2007 6:38:53 AM(UTC)
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Ultidev Team wrote:
We are sorry to admit we can't figure out using all the logs what makes installation fail. Not closing MSIHANDLE error has never happened before and we were unable to find what causes it. We will inform you if we get some new new clues.

Please don't give up on me, I'm willing to try anything you can think of to get this installed (bar a clean install of Vista, which would take forever and not really help you if the problem arises in the future)!

Tennant
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Ultidev Team
#14 Posted : Tuesday, August 28, 2007 10:16:02 AM(UTC)
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Tennant,
could you please confirm if you had success with this:
Quote:
"...may be you could run Regedit and check whether the default value of HKEY_CLASSES_ROOT\WScript.Shell\CLSID points to a valid key in the HKEY_CLASSES_ROOT\CLSID"


Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
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Tennant
#15 Posted : Tuesday, August 28, 2007 1:08:52 PM(UTC)
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Ultidev Team wrote:
Tennant,
could you please confirm if you had success with this:
Quote:
"...may be you could run Regedit and check whether the default value of HKEY_CLASSES_ROOT\WScript.Shell\CLSID points to a valid key in the HKEY_CLASSES_ROOT\CLSID"


Yes it does, although the ProgID key within the relevant HKEY_CLASSES_ROOT\CLSID key is set to WScript.Shell1, and there are also an HKEY_CLASSES_ROOT\WScript.Shell1\CLSID is this correct?

Tennant
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Ultidev Team
#16 Posted : Tuesday, August 28, 2007 4:56:13 PM(UTC)
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Tennant,

Everything looks OK there... Could you please clean up Windows Event Log (Application), run Cassini installation, export Windows Event Log (Application) as EVTX file, and send it as attachment to the same address as MSI logs?

Best Regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
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Tennant
#17 Posted : Wednesday, August 29, 2007 10:24:30 AM(UTC)
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I had already created an EVTX file when originally trying to install (which is where I extracted the original error message from). I have therefore sent you that log (V1) and a new one that was created trying to install using the batch files discussed above (V2).

Hope this helps.

Tennant
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Ultidev Team
#18 Posted : Wednesday, August 29, 2007 10:40:16 AM(UTC)
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Tennant,

We have only received a message with the MSI logs. We've never gotten EVTX file. Could you please re-send?

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
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Tennant
#19 Posted : Wednesday, August 29, 2007 11:18:47 AM(UTC)
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They're on their way.

Tennant
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Ultidev Team
#20 Posted : Tuesday, September 4, 2007 11:51:20 AM(UTC)
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Tennant,
We didn't forget about you. Only today we've the first response to the MSI newsgroup question we've posted. The response was not helpful. You can monitor the exchange here:
http://msdn.microsoft.co...-468a-bb4c-6724e1d58a49

Best regards,
UltiDev Team.
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