Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Issue installing on Windows XP SP3
rite_eh
#1 Posted : Wednesday, March 1, 2017 8:06:21 PM(UTC)
Groups: Member
Joined: 3/1/2017(UTC)
Posts: 6

Thanks: 1 times
Hello,

I am having a problem installing on two different Windows XP machines, one is a VM and one is not. Both receive the following message upon launching the MSI:

Installation Incomplete
The installer was interrupted before UltiDev Web Server Pro could be installed. You need to restart the installer to try again.

I am using the latest UltiDev.WebServer.msi that was included in the download on your website.

I've included a MSI log of the failure. Is the current version of UltiDev no longer compatible with Windows XP? If so is there a past version that I can use that is?

One machine had Framework 2.0 installed and the VM had the same. After the failure I upgraded to Framework 2.0 SP2 with the same result.

Thank you in advance. Please let me know if additional log info is required.
File Attachment(s):
ultdevinstall.txt (13kb) downloaded 6 time(s).
Ultidev Team
#2 Posted : Thursday, March 2, 2017 10:08:13 AM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,239

Thanks: 28 times
Was thanked: 55 time(s) in 54 post(s)
Hi,

We looked at the log you have submitted and have a few notes:
- Windows XP is supported only starting with XP SP2, as htt.sys driver was not added to it until SP2. We currently recommend installing very latest XP Service Pack available (SP3?).
- This problem seems to be related to this MS bug, but we have never encountered it our testing.
- Please attach "C:\Program Files\UltiDev\Web Server\UWS.Installer.log.txt" file from the system where installation fails to your next reply, because MSI log often misses critical diagnostic information.
- Following other issue submission guidelines generally speeds up the process of troubleshooting.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
rite_eh
#3 Posted : Thursday, March 2, 2017 11:12:47 AM(UTC)
Groups: Member
Joined: 3/1/2017(UTC)
Posts: 6

Thanks: 1 times
Hello,

Thank you for your response and apologies for my earlier omissions.

To confirm, both computers are Windows XP SP3.
I have assembled a zip file, however the information contained is sparse as no files (or folder) was created for UltiDev in Program Files. I did check this location prior to (and after) dismissing the installer in case the files are deleted on exit.

Please let me know how I should proceed.

Thank you
File Attachment(s):
ultidev.zip (235kb) downloaded 7 time(s).
Ultidev Team
#4 Posted : Friday, March 3, 2017 3:43:36 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,239

Thanks: 28 times
Was thanked: 55 time(s) in 54 post(s)
Hi,

We have not been able to develop any leads beyond the MS bug we've mentioned in our previous post. We will spin up a Windows XP SP3 VM in the next few days to re-test installation, and will report our findings.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
rite_eh
#5 Posted : Monday, March 6, 2017 11:13:25 AM(UTC)
Groups: Member
Joined: 3/1/2017(UTC)
Posts: 6

Thanks: 1 times
Thank you for checking into this. If necessary I can make our XP VM available for testing purposes as well.

Ultidev Team
#6 Posted : Wednesday, March 8, 2017 3:52:01 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,239

Thanks: 28 times
Was thanked: 55 time(s) in 54 post(s)
Hi,

It's been a while since we needed to create a Windows XP VM. Our attempts so far revealed that Hyper-V on Windows 10 no longer supports it, and Oracle VirtualBox fails when attempting to start Windows XP VM. What kind of image to you have? If it's one of those two, or for another VM host that can be obtained for free and is compatible with Windows 10 x64 host, please share it so we could download.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
Ultidev Team
#7 Posted : Wednesday, March 8, 2017 10:04:39 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,239

Thanks: 28 times
Was thanked: 55 time(s) in 54 post(s)
Hi,

We were able to reproduce the issue on Windows XP x86. We tried a number of work-arounds, but it looks like UWS MSI installer generated by Visual Studio setup & deployment project has a bug that would require another release of the product. Given how little demand there for Windows XP it being not supported, we probably won't make another release just to fix this specific problem.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
rite_eh
#8 Posted : Thursday, March 9, 2017 2:12:00 PM(UTC)
Groups: Member
Joined: 3/1/2017(UTC)
Posts: 6

Thanks: 1 times
No problem, I'll put one together in vmware. VMWare Player (free) should work for using it. Will likely be later today. I have Framework 2.0 installed, it's Windows XP SP3 and UltiDev.WebServer.msi on the desktop.

Is there somewhere I can email you a download link?

We really appreciate your help and will be pleased to make a donation as well.

Thank you.
Ultidev Team
#9 Posted : Thursday, March 9, 2017 5:43:21 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,239

Thanks: 28 times
Was thanked: 55 time(s) in 54 post(s)
Hi,

In case you have missed our other post, the one above, we were able to reproduce the problem in VirtualBox after we've disabled Hyper-V. The bad news is that it looks like the problem is in the UltiDev.WebServer.msi because it was generated by Visual Studio installer project that had a bug. Even to attempt a solution, we'd need a custom build environment.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
rite_eh
#10 Posted : Friday, March 10, 2017 5:47:06 PM(UTC)
Groups: Member
Joined: 3/1/2017(UTC)
Posts: 6

Thanks: 1 times
Hello,

I did miss that post, thank you for pointing it out. I experimented a bit with orca and removing a few custom actions for diagnostic purposes based on a post found online (DIRCA_CheckFX and VSDCA_VsdLaunchConditions). We were able to get further into an installation but still encountered a failure: Error 1001. InstallUtilLib.dll:CorBindToRuntimeHost (hr 0x800700003): The system cannot find the path specified. So this was a dead end for us as well.

We wish we could avoid dealing with XP but still have users relying on it on older hardware.

Based on your findings I assume there won't be an older version of Ultidev that would work (nor would there be another way to deploy it without issue I assume). Would you recommend we build your legacy product into our installer for XP installations instead?

Thank you for your continued assistance.
Ultidev Team
#11 Posted : Sunday, March 12, 2017 9:30:16 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,239

Thanks: 28 times
Was thanked: 55 time(s) in 54 post(s)
We've replied by email with links to older versions of UWS. Please let us know if those have helped.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
1 user thanked Ultidev Team for this useful post.
rite_eh on 3/13/2017(UTC)
rite_eh
#12 Posted : Tuesday, March 14, 2017 11:16:38 AM(UTC)
Groups: Member
Joined: 3/1/2017(UTC)
Posts: 6

Thanks: 1 times
Thank you very much for sending the links along. Build 19 installed fine on Windows XPsp3.

We have a few issues now but they appear to be in our ASP.net pages, so we will further investigate those.

Again, thank you for working through this process with us.
Ultidev Team
#13 Posted : Thursday, March 16, 2017 9:13:24 AM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,239

Thanks: 28 times
Was thanked: 55 time(s) in 54 post(s)
Not a problem! Thank you for using UltiDev products.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
Rss Feed  Atom Feed
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.