Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Problems Installing Web Server Pro on XP
Options
Previous Topic Next Topic
pjmm
#1 Posted : Wednesday, April 10, 2013 11:22:13 AM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
Hi

I am having problems installing Web Server Pro on an XP PC

It starts to load and then comes wup with the following errors
pjmm attached the following image(s):
pjmm attached the following image(s): New_001.png
pjmm attached the following image(s): New_002.png
pjmm attached the following image(s): New_003.png
Back to top
Ultidev Team
#2 Posted : Wednesday, April 10, 2013 12:54:57 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,253

Thanks: 28 times
Was thanked: 60 time(s) in 59 post(s)
Hi,

Thank you for including screenshots, it's always helpful.
Could you please also see if there is more information in Windows Event Log (application)? Also, what's the exact version version number of Windows XP? To determine please run command window and run ver command.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
Back to top
WWW
pjmm
#3 Posted : Wednesday, April 10, 2013 1:41:34 PM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
Many thanks for the reply

Microsoft Windows XP [Version 5.1.2600]

Error Mesages from event log

pjmm attached the following image(s):
pjmm attached the following image(s): new_001.jpg
pjmm attached the following image(s): new_002.jpg
pjmm attached the following image(s): new_003.jpg
pjmm attached the following image(s): new_004.jpg
pjmm attached the following image(s): new_005.jpg
Back to top
pjmm
#4 Posted : Wednesday, April 10, 2013 1:43:14 PM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
More Errors
pjmm attached the following image(s):
pjmm attached the following image(s): new_006.jpg
pjmm attached the following image(s): new_007.jpg
pjmm attached the following image(s): new_008.jpg
Back to top
Ultidev Team
#5 Posted : Wednesday, April 10, 2013 5:16:23 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,253

Thanks: 28 times
Was thanked: 60 time(s) in 59 post(s)
Hi,

Screenshot 2 of the post #3 indicates that "UWS HiPriv Service" failed to install because it's already there. That could happen if previous version of UWS failed to uninstall it correctly. To confirm whether that's the case, could you please reboot the machine and see whether "UWS HiPriv Service" is still among Local Services, and if so please also look in "Add/Remove Programs" in the Control Panel to see if there is a version of UWS still lingering installed.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
Back to top
WWW
pjmm
#6 Posted : Wednesday, April 10, 2013 6:14:02 PM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
Hi
I have re booted the Pc and looked Add/Remove Programs for UWS it is not there.

I have also looked in Task Manager at the processes which are running and the is also
no UWS process running.

The short cuts under programs are still there but because C:\Program Files\UltiDev\Web Server\
has been deleated none of them work.

Regards

pjmm
Back to top
pjmm
#7 Posted : Wednesday, April 10, 2013 6:29:25 PM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
Hi

I have searched the PC for all files with UWS in the name and below are the results.

Would it be safe to deleate these files and try installing again
pjmm attached the following image(s):
pjmm attached the following image(s): Search results.jpg
Back to top
Ultidev Team
#8 Posted : Wednesday, April 10, 2013 10:24:59 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,253

Thanks: 28 times
Was thanked: 60 time(s) in 59 post(s)
Hello,

If UltiDev Web Server is truly absent from "Add/Remove Programs" then you may attempt cleaning it up manually. Before you do that please, let us know what files are still in "C:\Program Files\UltiDev\Web Server" and whether there are Services with names starting with "UWS" or "UltiDev". We are thinking you are dealing with failed/incomplete uninstallation of previous UWS version.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
Back to top
WWW
pjmm
#9 Posted : Thursday, April 11, 2013 11:14:50 AM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
Many thaks for your reply

just to confirm when run the install program for UltiDev

It creates the the directorys \UltiDev\Web Server\ in
C:\Program Files
It copys several files into this directory.

Once the error takes place and when you click ok
the directorys\UltiDev\Web Server\together with all their content
are delieted.

I will now deleate the files I listed in my last post and let you know how I get on

Many thanks

pjmm
Back to top
pjmm
#10 Posted : Thursday, April 11, 2013 11:18:42 AM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
I have now deleated all of the files listed
and tried to install Ultidev.

Unfortunatly I get exactly the same errors

pjmm
Back to top
pjmm
#11 Posted : Thursday, April 11, 2013 11:26:38 AM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
On further investigation the directorys \UltiDev\Web Server\
have not been deleated.

I attach a copys of the UWS.Installer.log.txt and AppRegTrace.txt files

The other files in this folder are named TBD18A.tmp,TBD18B.tmp,TBD186.tmp


Regards

pjmm
File Attachment(s):
UWS.Installer.log.txt (3kb) downloaded 94 time(s).
AppRegTrace.txt (6kb) downloaded 118 time(s).
Back to top
Ultidev Team
#12 Posted : Thursday, April 11, 2013 1:04:22 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,253

Thanks: 28 times
Was thanked: 60 time(s) in 59 post(s)
Hi,

It looks like "UWS HiPriv Services" is still registered in the system, preventing installation. Please run Regedit and go to the "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services", and delete "UWS HiPriv Services" and "UWS LoPriv Services" nodes if they are there. After that please reboot your system and try installation again.

Please let us know if this has helped.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
Back to top
WWW
pjmm
#13 Posted : Thursday, April 11, 2013 3:03:14 PM(UTC)
Groups: Member
Joined: 4/9/2013(UTC)
Posts: 9
Hi

this worked

Many thanks for all your help.

Regards

pjmm
Back to top
Ultidev Team
#14 Posted : Thursday, April 11, 2013 7:33:06 PM(UTC)
Ultidev Team

Groups: Administration
Joined: 11/3/2005(UTC)
Posts: 2,253

Thanks: 28 times
Was thanked: 60 time(s) in 59 post(s)
Thank you!

We are very happy we were able to help.

Best regards,
UltiDev Team.
Please donate at http://www.ultidev.com/products/Donate.aspx to help us improve our products.
Back to top
WWW
Rss Feed  Atom Feed
Users browsing this topic
Guest (3)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.

Powered by YAF 1.9.5.5 | YAF © 2003-2011, Yet Another Forum.NET