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Joined: 11/1/2005(UTC)
Posts: 278
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Ultidev Team;2902 wrote:UWS has lots of diagnostic logging built in. Most important logs are Windows Event Log and "UWS.Installer.log.txt", "RegRepairTrace.txt" and "AppRegTrace.txt" files in the "%ProgramFiles%\UltiDev\Web Server" folder.
Also, before sending us a bug submission, please do the following if possible:[/list]
- Clean Windows Event Log (Application) and delete above-mentioned files.
- Reproduce the problem.
- Export Windows Event Log (Application) as an EVT(X) file.
- Take a snapshot (Alt+PrtScn) of the error message screen, or whatever problem manifestation is, and then paste it into MSPaint.exe and save it sa PNG.
- Pack all the files mentioned above into a ZIP file (better password-protected ZIP file; use 7-ZIP for that), and attach the archive to a forum post containing steps to reproduce the problem.
- If you used password to encrypt your ZIP file, please contact us and send us the password along with the link to the forum post.
- Please attach error screenshots to your forum posts - a picture is worth 1000 words.
If necessary, we may later ask you to enable additional logging by uncommenting and editing <trace> sections in XXX.exe.config files. I'm having an issue where the app is failing to start. I have the windows event logs (the other files mentioned were not recreated after I deleted them) but I don't see an attach button. ?? Thanks, Mike
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